Impact Achievement Group Inc

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"...Few people in the world are better storytellers and speakers than Rick..." —Ken Blanchard Author, "One Minute Manager" series "...We view you as a key element in creating a sustainable advantage for our brands..." —Thomas Vadeboncoeur, Vice President Coca-Cola International Rick Tate is an internationally recognized expert on leadership and management development, performance management, and customer loyalty strategies. His results oriented approach impacts individuals at all levels of the organization; from Executives, middle managers, supervisors, to front line manufacturing and call center employees. For over 20 years, Rick has been consulting, speaking, training, writing, and developing state ofthe art concepts that challenge people's mind-sets and develop new ways of thinking. His expertise is backed by over 12 years of successful line management experience. Rick is a faculty member for the Institute of Management Studies and has been on the faculty of many institutes of higher learning. Rick has authored many books, articles, and training programs including the best selling Leadership and the Customer Revolution ™, the recently released People Leave Managers …Not Organizations, and other notables like Legendary Service ™, World Class Customer Service ™, and The Service Pro. ™ His acclaimed training programs have been translated into a dozen languages and distributed all over the world. Rick is a captivating and motivating speaker whose use of stories, examples, anecdotes and metaphors provides a unique learning experience for audiences. He speaks to literally thousands of people a year from groups often senior executives to hundreds of front line employees. His client list is extensive and reads like a "who's who" of business. It includes such notable organizations as Disney, The Kroger Co, The Boeing Co, Coca Cola, Countrywide, Farmers Insurance, Johnson & Johnson, Motorola, American Honda, Nucor, Brinker, Xerox, IBM, Perrier, Norwest, Publix, Manpower, Bank-One, Pac-Bell, and J.C. Penney and multiple Federal/State/Local Agencies, includingthe National Park Service. Rick holds graduate degrees from the University of San Franciscoand California American University. ™

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