Impact Technical Publications

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Explaining complicated ideas so that your customers can understand them may be a daunting task for your technical experts, but we have been making complicated ideas easy to understand for over 25 years!.

We can develop a quick reference guide for you that: Helps your customers learn your product or service quickly Helps your customers answer questions and solve problems without consulting your support staff Dramatically reduces your training and support costs We conduct effective and economical usability testing to make sure your quick reference guide contains the information that users need to reference.

We capture the knowledge required to learn and use your software products, and we deliver that knowledge to your customers in media designed to meet their needs.

If you have ever worked with technical writers who confine themselves to matters of style and formatting, you will love working with us. We learn the content of your advanced technologies, and then we explain that content to your customers - at their knowledge level - using our expertise communicating technical information.

Usability testing is the best way to make sure that your products and services - and the knowledge required to use them (installation instructions, quick start guides, user guides, help systems, and so on) - meet your customers' needs.

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