InStep Software

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Description

Organizations working with reduced budgets and diminishing resources search for ways to optimize personnel effectiveness and plant efficiency by using advanced technology applications. InStep Software recognizes the crucial link between plant performance and the bottom line and is dedicated to providing the best solutions by applying proven technologies to meet specific needs. InStep has developed a suite of applications and tools designed to meet the needs of companies looking to implement equipment reliability programs.

InStep provides our customers with tangible solutions to their Smart Grid initiatives. "Smart grid” generally refers to a class of technology people are using to bring utility electricity delivery systems into the 21st century, using computer-based remote control and automation. These systems are made possible by two-way communication technology and computer processing that has been used for decades in other industries. They are beginning to be used on electricity networks, from the power plants and wind farms all the way to the consumers of electricity in homes and businesses.

In order to keep your product investment operating at maximum efficiency, InStep’s technical support team is ready to answer questions, offer advice or troubleshoot problems when needed. Critical issues are immediately escalated to provide expert solutions as quickly as possible. Every support contact is logged and maintained in our Support Tracking System where it is assigned a tracking number and provided to the customer for reference.

InStep Software provides Information Technology resource services to help customers get the most out of our software products to achieve the highest return on investment. We fully support our customers through implementation, training, support and consulting services to ensure system success. The implementation process provides the flexibility required to seamlessly integrate InStep products into exisiting systems.

Third-party recognition is invaluable, especially when it comes from leading industry analysts at firms like Gartner. These trusted firms use data to provide unbiased insight and highly focused guidance to consumers. InStep Software and its products have been featured by several market analysts that cover maintenance strategies, big data, asset management and the industries we serve, validating InStep as a leading provider of advanced real-time data management and asset performance management solutions in process-driven industries.

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