InStranet, Inc.

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Description

The need to manage knowledge across all channels — contact centers, retail outlets, brokers and dealers, or Web self help — has a critical impact on customer service quality, costs and revenues. InStranet’s Multi-Channel Knowledge Applications make it easy to transform the information across organizations into knowledge channels can act on.Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales and Web self-care for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, sustain and distribute critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.InStranet combines a new business-process focus on customer service with a powerful 100% Java/J2EE/XML architecture. The result is increased channel productivity and revenue opportunities for directors in customer service, marketing, sales, and operations, as well as unit managers responsible for contact centers, field sales, quality, and revenue programs.

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