InTelegy

Description

InTelegy designs, staffs and supports the ongoing management of inside sales and customer service call center channels for companies ranging from 4 to 100 sales or service representatives. We have extensive experience working with both new and existing channels that need to create more profitable customer relationships and incremental revenue as well as re-allocate resources for more effective, efficient and productive resource optimization.A call center is a complex and difficult operation. It typically integrates inbound & outbound; onsite and offshore; phone, email and online customer contact. Blending these channels requires very specific expertise to manage the critical components of process engineering, personnel management, and technology automation necessary for success. InTelegy delivers that expertise backed by a breadth of resources difficult for most companies to duplicate in house. Our inside sales resources and results and customer service resources and results speak for themselves. InTelegy has built over 50 sales and service call centers for our clients over the last 8 years.InTelegy brings quick, proven and custom infrastructure to your business. In 4-8 weeks InTelegy can build an inside sales and/or customer service call center on your facility, with your people. InTelegy utilizes a turnkey set of methodologies that have been developed from over 20+ years of expertise in the call center business and combines that methodology with the targeted expertise in B-B inside sales and customer service. The result is efficient, effective and customized InTelegy processes that meet your companies unique needs and vertical marketplace requirements. Sample InTelegy Methodology includes:

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