Info Integration Method

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A Simple Beginning: For i3 and for Our Clients Founded in 1990, i3started out as a firm specializing in technical writing. We were a small consortium of analysts and writers doing business under the name “Documentation Resource Group, Incorporated” (or DRGI). At that time, all documentation was paper-based, with companies maintaining voluminous numbers of binders. When regulators would come to visit, they would commonly be escorted into a conference room on which the company’s documentation was piled almost to the ceiling. Over the years, we evolved to meet our clients’ needs – adding instructor-led training, eLearning, online help, electronic information development and delivery, intra- and internet solutions, and more. The level at which we serviced clients also grew – from our developing individual manuals and courses to partnering with our clients on enterprise-level initiatives. And, it’s been a good, solid business for many years as you can see by our impressive client base and success stories . Changing Times In order to excel in today’s world, the speed at which companies expect – or, more accurately, at which they for their people to access and assimilate information has increased exponentially. Getting accurate information into the hands of people who need it, when they need it is mission-critical. However, about five years ago, we increasingly came to realize that accomplishing this goal is far easier said than done for most large corporations. How Did This Happen? Up until the 1990’s, documentation was paper-based and training was mostly delivered in an instructor-led classroom format. It was an environment in which information existed in silos and was entirely segregated from all other related information. Updates were painstakingly made through a Change Control process of typing the changes on the applicable pages, attaching a Change Cover Sheet which was then distributed – often globally – with a request to replace pages ‘x’ and ‘y’. Given how manually intense, error prone, and slow this process was, companies were and continue to be eager to convert to an electronic format for their documentation and training. For the most part, though, this is done on a one-off basis in response to a specific need, like regulatory changes , system upgrades , mergers or acquisitions , or organizational restructuring . The result is an environment in which a few puzzle pieces are interconnected, while many or most of them are still scattered about. i3 Today At i3we are experienced enough to know that there is no simple, one-size-fits-all answer to this huge challenge. Back in 2000, we began focusing our efforts on enterprise content and “knowledge” management and found, time and again, that the challenge of taking documentation and training out of their silos, converting them to a readily accessible electronic format, and interconnecting related pieces – i.e., putting together the entire puzzle -- is bigger and more complex than most companies have the time, ability, resources, or budget to take on.

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