Inforonics, Inc.

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Description

Your customers require support of the highest quality. By leveraging our core disciplines in Infrastructure, Application, and End User Management, Inforonics delivers this level of quality with speed and affordability. Allowing Inforonics to manage your support needs frees up your most valuable resources to focus on driving sustainable business. Inforonics is a true business partner, sharing our information freely, building-in transparency, and always taking proactive steps for the betterment of your business.

For over 50 years, Inforonics has been helping its clients succeed by sharing thought leadership and delivering high-quality, US-based IT support services. We specialize in ITIL ® -based IT service management including IT monitoring and management, branded, white-label customer and technical support, system and application performance optimization and an extensive array of educational and training services that drive value to business.

As a third party services provider, Inforonics understands and excels at keeping the lights on for our business and for our customers. Providing managed services to manage and maintain valuable infrastructure is what we do. By alleviating IT from having to perform this support on a daily basis, IT organizations can focus on driving the services (utility) needed by the business, while Inforonics supports the sustainable delivery (warranty) of those services. The outcome – valuable business.

Tier 0 - Tier 1 - Tier 2 Support : Augment, expand or replace your customer and technical support staff - business hour, off hours, or 24 x 7 - with our shared resource model using experienced and trained customer and technical support service specialists. Support models and budgets are customized to meet your needs. Starter plans let you get in for a reasonable cost even with low monthly call/incident volumes. Expand and enhance your ability to respond to service requests, IT incidents or transfer knowledge to your customers.

Inforonics collects personal data from you through registration forms, direct personal contact, and email. Inforonics will only use your personal data when and where it is necessary to do so within the context of a business relationship or when you have consented to its use. Inforonics will not share sensitive personal data about you without your express consent. Inforonics may use your personal data for direct marketing, including delivering offers for Inforonics or its third party partners' products and services and customer surveys.

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