Inktel Direct, Inc.

Description

Your brand represents the connection your customers have every day with your products and services. For over a decade, Inktel’s E-commerce practice has focused on ensuring each of your customer connections translates into a true brand promoter.

Inktel Contact Center Solutions has long been built upon the concept that “You can’t build a great company without great talent.” Our Passion for People™ is what separates us from the competition. We’re a community of leaders and of leaders to be — the selectivity of our rigorous hiring process ensures that. Inktel launched the Inktel Excellence Academy (IDEA) to provide it’s employees with instructor-led and self-paced online training courses commited to supporting the employees in their professional and personal development.

Our contact centers provided the retail giant with inbound customer service and adverse event reporting to increase customer satisfaction and effectively document sensitive situations. Through ongoing training, customer service representatives were empowered with the skills and know-how to consistently handle call effectively and efficiently. Our expertise in providing excellent customer service, and handling sensitive situations allowed us to exceed our partner’s customer satisfaction expectations.

Inktel’s internal Information Systems development team built a custom CRM system that shared data instantaneously with the various manufacturers, while providing real-time transparency to the retailer. This created the automatic dissemination of valuable insight into consumers preferences, which allowed the retailer and its manufacturers to make important business decisions. Whether the customer disliked the product, loved it, couldn’t find it, or found it damaged, the retailer and its manufacturers knew this information, instantly.

For more than a decade, “WOW” has been part of Inktel’s DNA and is what drives us to develop solutions that drive results. Each of our client partnerships focus on creating “WOW” by utilizing an optimal mix of agent, technology, performance, and analytical insights to fully maximizing each customer interaction.

Products & services

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