Innotrac Corporation

Description

For the past 11 years, our customer care center has been established not as a profit center, but as a provider of high-touch services in support of leading brands. Our goal is to provide clients the feel of an in-house operation, while still gaining the benefits of an outsourced solution.

Melissa Anneler joined the company in 1999 and has 15 years of experience in account management and client services. Melissa and her team focus on translating client needs into business processes that deliver a superior brand experience for our clients’ customers.

From our network, we provide high end Direct-to-Consumer fulfillment and customer care for a wide range of product types including apparel, health/beauty, housewares, electronics, and much more.

Our services include complete, fully integrated eCommerce, fulfillment and Customer Care solutions for multi-channel marketers. We provide the services and solutions required to successfully operate an eCommerce, catalog, Direct Response, DRTV or business-to-business model.

SmartHub®, Innotrac’s proprietary benchmarking tool, provides clients and strategic partners with intelligence and analysis of the online retail purchase cycle. We conduct 6 standard industry benchmarking studies per year evaluating over 230 leading merchants across 95 data points and tracking the entire online shopping experience: from retailer policies, to ordering, shipping, packaging, returns and live customer service.

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