Insights & Solutions

Description

Using our proprietary, scientific, solutions based approach, we provide services that produce results by focusing your efforts on delivering Value-Added Activities that save time and work to improve patient outcomes and patient satisfaction.

With more than 30 years of experience in conducting, analyzing and interpreting all phases and types of Marketing and Patient Research, Insights & Solutions has the unique ability to link your tactical improvement initiatives with your Customer/Patient Satisfaction and Employee Evaluation results. Insights & Solutions offers a wide variety of services to help your staff better understand present situations, conduct Root Cause analysis and develop and implement solutions with predictable metrics that directly drive improved Customer/Patient outcomes and value perceptions.

Certified Lean Six Sigma Black Belt (CLSSBB), Lean Six Sigma Sensei (CLSSS) and Customer Satisfaction Expert Witness. He has more than thirty years of experience in the Continuous Improvement arena spanning countless industries, including:Consumer Package Goods, Retail, Automotive, Healthcare, Publications/Media, Government, Banking/Finance, Insurance, Non-profits, Real Estate, Telecommunications, Consumer Electronics, Airlines and many more.

?APN has extensive experience in helping organizations successfully transition from a siloed approach to a matrixed, process management approach.

Charles Shillingburg brings a multi-disciplinary approach to continuous improvement, organizational/Brand development and success. He is a Lean Six Sigma Black Belt (LSSBB), Lean Six Sigma Sensei (LSSS), Customer Satisfaction Expert Witness and Customer Satisfaction measurement and implementation expert.

Fact sheet

Company contacts

Products & services

Similar companies nearby