InstantService

Description

InstantService, Inc. is an application service provider of integrated chat, email management, knowledge base and lead capture solutions that enable businesses and call centers to increase sales and improve online customer service. The Seattle-based company was founded in 1998 by Damion Hankejh and Martin Rood to provide the world's most reliable, capable and trusted web-based customer communications solution.Damion, Martin and Dr. Hoa Ton-That were awarded US patent 6,915,336 for their invention of real-time Internet customer service.InstantService's sales and support solutions are designed to easily integrate with existing e-commerce and CRM systems, facilitating valuable relationships between companies and their customers -- the first step of customer relationship management.Automatically identify browsers with the greatest potential to buy, based on which pages they have visited, how long they remained on a page, where they came from, which keyword they used to find you, which items they have in their shopping cart, and whether they have previously purchased from your site. Shoppers receive customized chat invitations based on rules that can be adjusted easily in real-time (without changing code on your website). Your agents are automatically connected to these customers to offer assistance, incentives, and suggest related items to up-sell.

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