J & D Walter

Description

Notify us within 5 days of receipt of items which are defective or shipped in error. If the error is ours, a full credit will be issued including freight. For all other merchandise returns and refused shipments, a handling fee of 20% and freight costs will be charged to cover restocking the item(s). All returns not accompanied by the original invoice or invoice number will be credited based on our lowest selling price in the last 12 months. Closeout and discontinued merchandise may not be returned. Merchandise returned because of defect will be inspected upon arrival.

My staff and I take pride in continuing to supply our customers with the quality products they expect and the technical support for those products.

Products can be returned for replacement or credit within fourteen (14) days from invoice. After fourteen days, the manufacturer’s warranty applies. Product(s) returned in their original box with all packing materials, cables, manuals, accessories, and UPC code on the box (where applicable) intact will be credited in full. J&D Walter reserves the right to reject any product that does not meet any of the above criteria and/or impose handling fee based upon the actual condition of the returned product.

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