KANA Software, Inc.

Description

Absolute customer satisfaction is paramount to success. At KANA, our mission is to deliver the best customer service solutions on the market, so that leading organizations throughout the world can cultivate loyal and profitable customers. Customer service for a multi-channel world. KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including more than half of the world's largest 100 companies.eMail and eService Solutions—Solutions that optimize contact center operations for maxiumum agent efficency and effectiveness when managing high volumes of email and live collaboration interactions.

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