KDC TECHNOLOGIES

Description

Our ability to understand your business needs and provide the right technology solution sets us apart from other technology service providers. We will evaluate your business processes, available resources, and business objectives to determine how to best implement information technology solutions to streamline and improve your business operations.

We have superior experience in understanding real world business needs and providing affordable and effective information technology solutions. We take pride in our commitment to "do it right the first time".

When a user calls our Help Desk , he or she is getting an IT expert with a breadth of skills and experience that make them capable of solving an IT problem more effectively, and more rapidly. Our Help Desk is staffed with experienced Level 2 technicians who have had 2-4 years of experience supporting end-users and IT teams on server, desktop and network level issues. This expertise allows us to resolve your issues quickly, and correctly. No more time wasted trying in vain to solve the same problems for the same users again and again.

With our service, we manage and maintain the remediation tools. We provide all the necessary training and support best practices. All you do is pay allow monthly flat-fee based on your number of end users and enjoy guaranteed service levels (SLA) committed to in writing.

O ur Help Desk 360° takes the pain out of IT support calls. As part of a managed IT services contract, our Help Desk 360° provides end user and systems-level IT support. This remote help desk operation is available 24/7 to service your organization’s IT support calls. We provide you with a toll-free help desk number for your users to place a call just as they would to an internal IT staff. The service is delivered using a combination of phone and remote control tools and problems are addressed immediately, not queued up behind a long list of open trouble tickets waiting to be resolved.

Products & services

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