KPI Group LLC

Description

Tom Rocca has been an active member of the American Teleservices Association (ATA) since 1987 and currently serves as a Past Chairman and on the National Board of Directors. He has over 25 years of experience in the consumer sales reengineering and development for the teleservices industry. Rocca is the Founder/President for KPI Group, LLC, headquartered in Atlanta, Georgia.

KPI Group noticed that many companies failed to recognize the value of expert advice in their customer contact centers management strategies. By analyzing your company objectives, KPI Group can develop a customized solution that meets your needs and delivers results. When developing a solution to meet your company objectives every move is critical, but especially important to maximize performance and customer satisfaction. KPI Group will help you achieve both goals.

Many companies fail to recognize the value of expert advice in their customer contact management strategies. By analyzing your company objectives, KPI Group can develop a customized solution that meets your needs and delivers results.

We provide eLearning curriculum to certify the outsourcer’s agents, third party monitoring to assure quality, ongoing customer satisfaction measurement, management coaching and more to assure the success of your outsourced program.

In the early nineties, Tom & Lucie Rocca, being partners in a successful call center outsourcing firm, named PROTOCALL, out of the San Francisco Bay Area, helped a talented team expand a 25 seat center to over 550 teleservices professionals. In 1997, after many rewarding years in business, sold the firm to a company out of Denver, Colorado. After the executive contract was complete, Tom, took his learning’s and formed Call Center Focus, later renamed KPI Group. KPI Group, LLC established it’s headquarters in the early 2000?s, in Atlanta, Georgia.

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