Know It Inc

Description

Know IT!, Inc., an Auburndale, Massachusetts corporation, specializes in bringing comprehensive digital voice switching and voice applications into computer applications and data infrastructures. In 1992 Know IT! entered the call-center automation market with a voice and data platform that is friendly to users, born on standard LAN / WAN networks instead of adapted to them, ultra-fast and totally flexible. The architecture of this revolutionary, non-proprietary platform was dubbed “TNT” -- the Telephone Network Turbodialer. Know IT!’s TNT Call Center System has grown to handle every major voice switching and processing function on a standard LAN based system for a call-center or an office. Our products and services have combined tailored and off-the-shelf software and hardware to create data and voice solutions throughout North America . Know IT!'s solutions are producing extraordinary results in several industries.Over and over again, TNT was one of the first LAN based call processing systems to handle critical call-handling functions. Know IT has created the most resilient customer communications system on the market by using a digital switching system, loading it with digital signal processors (DSP's) and linking it seamlessly to modern and legacy data systems. Our TNT platform gracefully merges high-volume inbound and outbound call processing, IVR, AVR, object-oriented application scripting (since 1993), digital recording (in 1995), and our products have been "Y2K" since 1992. Solid hindsight. With the foresight to put it to work!The backbone of Know IT!’s TNT Call-Center System is a combination of the these tried and proven tools: Microsoft Visual Studio®, Novell Netware®, Microsoft Windows NT®, office and work-group management, communications, high-speed database and accounting functions.

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