Knoxville Computer Corporation

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Complaint Management In today's world, maintaining customer satisfaction is of upmost importance. Allow KCC to provide your customers with real-time, effective and efficient results in handling customer complaints. Nothing makes an already customer more frustrated than waiting and KCC is proud to boast a 90% average answer of 45 seconds or less.

Inbound/Outbound At KCC, we specialize in customer service by creating a warm and welcoming environment for everyone we touch. That atmosphere is the critical link in today's world that can be the difference maker in obtaining that new customer or holding on to existing customers. We understand that it costs much more to obtain a new customer than to retain an existing customer and help keep them satisfied.

Health Care KCC has extensive experience in processing health care forms. Whether it is HCFA or UB forms, our staff has collectively processed million of claims, and counting. We are proud to offer guaranteed quality of 99.5% accuracy with verification and audit processes and above thru our relentless efforts for the best possible quality assurances without sacrificing timeliness.

Order Entry, Customer Care KCC specializes in online (web-based) order entry. KCC can customize your web-based ordering system and provide your customers with "live" customer service representatives to address their service request needs. Don't let your customers become frustrated with IVR-based systems when KCC can offer real-time, live representatives as support. Contact us to learn more about our extensive experience and how we can help you.

The KCC Commitment KCC is dedicated to providing accurate work at the time requested at the expected cost. Nothing less than customer satisfaction is acceptable to KCC management and staff.

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