LVM Systems, Inc.

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I started one marketing call center from scratch, working with a software vendor to set up the system, and working with internal departments to ensure the call center would meet strategic goals as well as hiring and managing staff. I expanded another call center from a day-time referral and triage operation to a 24/7 environment; replacing software, working with contractors to build out new space to ensure confidentiality for callers, as well as adding disease management, answering service/triage for clinics and a profit-generating product sold to employer groups for our offered services.

From humble beginnings in 1988, LVM Systems has grown from one software developer with a dream to a thriving company that is recognized as the must-have software solution provider for healthcare call centers around the country. Founded by Les Mortensen, LVM Systems is a privately owned company based in Mesa, Ariz. LVM provides software solutions exclusively for healthcare organizations.

Sue has worked in the healthcare call center industry for over 16 years. For 12 of those years, she was employed in various roles at McKesson Corporation. Her experience included executive positions in the areas of Inside Sales, Field Sales and Account Management selling a variety of healthcare software products. Following McKesson, Sue worked at Clinical Solutions for 4 years as Senior Sales Executive selling various call center software products in North America.

Jake has been managing and developing software in the health care industry for over 14 years. He has worked on and managed many EDI related projects (ANSI, NSF, and HL7) such as Electronic Remittance, Electronic Claims, Eligibility, HL7 interfaces, and Credit Card processing.

Consistent communication with your customers is one of the best ways to increase satisfaction and loyalty. But with so many patients and customers to follow-up on, even the largest healthcare call centers may find it difficult to keep up. Enter LVM Systems' PhoneLink. PhoneLink is an automated, phone-based system that allows two-way communication with your various audiences. For example, PhoneLink can automatically reach out to customers for activities such as: surveys, appointment reminders and health education.

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