LabCard Select

Description

How to Use Lab Card Select Q. What is Lab Card Select? A. Lab Card Select is a voluntary program that allows you to obtain high-quality, discounted outpatient laboratory testing*. To obtain the discounted services your physician or phlebotomist must indicate that you have the Lab Card Select Program on the paperwork that accompanies your specimens to a participating Quest Diagnostics laboratory. Q. Does Lab Card Select replace current healthcare benefits? A. No. It simply provides you the option to receive discounted outpatient laboratory testing when you present your Lab Card Select card and ask for the Lab Card Select Program. However, if you choose not to use the Lab Card Select Program, your standard benefits for outpatient laboratory testing will apply. Q. What tests are processed under Lab Card Select? A. The program covers diagnostic outpatient laboratory testing provided the tests have been ordered by your physician and you have requested to use your Lab Card Select Program. Outpatient lab work includes: Q. What tests are NOT processed under Lab Card Select? A. Lab Card Select does not cover all lab work, including: - - Q. Is there a charge for specimen collection? A. Yes. When your specimen is collected at the physician’s office, your health plan may be billed by the physician for collection services. When your collection is at an approved Lab Card Select collection site, Quest Diagnostics will be responsible for billing your health plan. However, you may be responsible for coinsurance, copay and/or deductible. Q. What if my physician doesn’t collect specimens? A. Most of the time, the physician or physician office staff collects your specimen(s) and calls Lab Card Select Client Services for pickup. If the physician is unable to collect the specimens, check the website at www.LabCardSelect.com, or call 1-800-750-1253 to see if there is an approved collection site in your area. Please verify hours of collection for the Lab Card Select Program and collection site capabilities, specifically glucose tolerance testing and pediatric draws. If a collection site that meets your needs is available, you can take a completed test order from your physician outlining the tests to be performed to the collection site. Show your Lab Card Select card to the office staff and verbally request your Lab Card Select Program. Your physician or phlebotomist must indicate that you have the Lab Card Select Program on the paperwork that accompanies your specimens. Specimens will be collected by a trained medical professional and sent to the laboratory for testing. Results will be sent to your physician, generally the next day. If you do not use your Lab Card Select Program, you will continue to receive lab services as you always have—and your standard benefits for outpatient laboratory testing will apply. Q. What if a physician does not collect specimens for the Lab Card Select Program, wants to perform the testing in his or her own office, or have the specimens sent to a laboratory of his/her choice? A.

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