Latigent

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Description

Latigent was co-founded in 2002 by CEO Chris Crosby and CTO Jason Kolb, who will both join Cisco after the close of the acquisition. The acquisition is subject to various standard closing conditions and is expected to close in the first quarter of Cisco's fiscal year 2008. Upon the close of the transaction, Cisco plans to integrate Latigent's team and technologies into its Customer Contact Business Unit.

Latigent's products will complement and enhance Cisco's Unified Customer Contact solutions that are designed to evolve today's call centers to the Customer Interaction Network, a single, integrated platform that easily integrates with legacy contact center platforms and networks, providing multi-channel services and integration with customer relationship management applications.

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