LearnQuest

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This training course is designed to provide students with knowledge on Quality Management, especially on ISO/ IEC 20000, and on certification, compliance, and auditing based on ISO/ IEC 20000. The focus will be on the basic concepts of ISO/ IEC 20000. ITIL provides guidance to achieving best practices, while the ISO/IEC 20000 standard is a formal set of specifications and requirements for Service Providers.

This Preparation for the CBAP® Certification Exam course is designed to provide students with preparation for the International Institute of Business Analysis (IIBA®)’s Certified Business Analysis Professional (CBAP®) certification. This certification helps Business Analysts get the most out of their experience and demonstrate their expertise within the BA profession. This 3 day course will help you prepare and successfully complete the CBAP® certification.

This training course is designed to provide students with the knowledge and skills to deploy and manage a Microsoft Windows SharePoint Services infrastructure. The student will learn skills that enable them to deploy and manage a Windows SharePoint Services infrastructure as well as guide end users in their use of the product. This training course is not intended to provide detailed design skills but will cover planning skills at a level sufficient to enable decision making for the implementation process.

This Business Requirements course is designed to provide students with an introduction to requirements management and requirements development concepts. Beginning with an overview of project phases and software development lifecycle, the student is taken through the essential process of requirements management such as requirements documentation, change management, requirements traceability and the role of the BA in the process.

IT Infrastructure Library (ITIL) provides a comprehensive set of best-practices for managing IT services. ITIL training provides guidance on the provision of end-to-end seamless quality IT services and how IT Service Management should be integrated with business strategy. At LearnQuest, we only provide best-in-class services where we transfer the appropriate level of knowledge at each level of certification. We provide our students training to support certification examination requirements, practical knowledge, and examples from real life experience.

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