Liberty Home Protection

Description

At Our option, We may replace Your covered product with a new or refurbished product of like kind and quality if We are unable to repair Your product or where the cost for repair may exceed the current retail replacement value of Your covered product, or in the event that replacement parts needed for repair become unavailable. The price of the replacement product shall not exceed the retail purchase price of the original covered product. If We replace Your covered product with a new or refurbished product of like kind and quality, coverage under this Contract is automatically extended to Your new product. If We replace Your covered product, the original product will become Our property. You may be required to return the original product to Us at Your expense. If We elect to replace Your covered product and a replacement product is not available, We will pay You a cash settlement. The amount of the cash settlement shall not exceed the current retail cost of a replacement product of like kind and quality and, such retail cost shall not exceed the retail purchase price You paid for the original covered product. Upon payment of the cash settlement, coverage for that product will cease.

When we hear “performance of a lifetime,” we normally think of actors, not home warranty providers. Yet, that’s what Liberty Home Protection is all about – keeping your household systems and appliances running smooth, performing daily, never having to do without. This is how we have earned our reputation as the Home Warranty People®. What we have a knack for is making sure your malfunctioning household systems and appliances are in optimum working order. Always. If your appliances are beyond repair, we replace them. Who makes sure of this? We do, along with our network of 25,000 reputable repairmen. Our network spans across the states. Chances are, no matter where you are or how minor the malfunctioning of an appliance is, you can count on one of our trained service professionals. Our highly-skilled Customer Care representatives are some of the best in the country and are dedicated to getting your dilemma immediately resolved. With multiple call centers throughout the nation, our Customer Care representatives will show professionalism, dedication and concern for your very unique needs. There are no caps on how many claims you call in per year.

14) WHAT YOU MUST DO You are responsible for backing up all computer software data prior to commencement of any technical support or repairs. Non-technical cleaning to provide a normal operating environment as described in the manufacturer’s instruction manual for the covered product is Your responsibility. You are to provide normal household cleaning for Your product.

TYPES OF SERVICE AND SERVICE LOCATION: Technical assistance and troubleshooting for the operation of Your covered product will be performed via the telephone when You call Our toll-free number for service. If the problem cannot be solved via the telephone as determined by the technical service representative, We will authorize one of the following service options. (a) In-Home Service: An authorized service techinician will be dispatched to the location of Your covered product. You will be responsible for payment of the deductible at the time service is authorized. An adult (of legal age) must be present at the location where on-site service will be performed. (b) Depot Service: Depending on Your product type as determined by Us, You may receive a postage-paid box to ship the covered product for repair. You will be responsible for payment of the deductible at the time service is authorized. Once the covered product is restored to normal operating condition, the service technician will ship it back to You.

REPLACEMENT OPTION. In the event the covered Product is deemed not repairable or is not cost effective to repair, at Our option, We may replace Your covered Product with a new Product of like kind and quality. The price of the replacement Product shall not exceed the current retail purchase price of the covered Product . If We elect to replace Your covered Product and a replacement Product , as described above, is not available, We will pay You a cash settlement. The amount of the cash settlement shall not exceed the current retail cost of a replacement Product of like kind and quality. Upon payment of a cash settlement for the covered Product , coverage for the affected Product will cease. If You choose to replace the Product with a brand new Product , We automatically extend coverage under this Agreement to Your new Product upon receipt of proof of purchase. We have the right to acquire a second opinion. If You order a second opinion, You will be responsible for the cost.

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