Lights 2 You.com

Description

General Lighting Questions Order Tracking Pricing Payment Options Availability of Products Not Listed Online Shipping and Handling Returns and Exchanges Privacy Customer Service Hours Store Information Accuracy of Website Content Limitation of Liability General Lighting Questions Q: What direction should a fan rotate in the summer and/or winter? A: In the summer, the fan should rotate where you feel the most air when standing directly below the fan. This is a counter-clockwise direction on most fans. In the winter, you want the air to blow up so as to force the warm air off the ceiling and down the walls without creating any wind chill effect. This is a clockwise direction on most fans. Order Tracking Q: How can I check on my order? A: Log into your account. By using your email address and the password emailed to you when you placed your order, you can check the status of your order. Please allow us 3 business days to process and update your account information from the date of order. We focus on making sure your order is processed first and foremost. Then we update the info into your account as time allows. Q: I logged into my account, but there is no tracking information available. A: Due to large order volume, please allow us 3 business days from the date of order to process and update your account information. We focus on making sure your order is processed first and foremost. Then we update the information into your account as time allows. Q: Do you really need my email address? A: Yes we do. Most items ship directly from the manufacturer. Since we are a computer-based company, via email is the only way you will receive a receipt for your order. If you don't receive a copy of this email, usually it’s in your spam folder. You also can log into your account and print a copy from your computer. In addition, some vendors will email you the tracking information when an item is shipped. Your email will never be sold or used for anything outside of business for lights2you.com. Pricing Q: Do I have to pay sales tax? A: Only orders that are shipped to the state of California are required to pay sales tax. Q: Do you give special price quotes? A: Please email us your list, including your phone number, and we'll look it over and call you back to discuss what can be done. Q: Do you price match? A: We will meet/beat any advertised price from another company. An advertised price is either a price currently published online, or an emailed/written quote from the supplier. Verbal quotes are not covered by our Low Price Guarantee and are subject to approval at our discretion. (Some manufacturers and products are exempt from this guarantee. Call for details.) Q: What is covered in your Low Price Guarantee? A: The Low Price Guarantee is for first run, non-closeout items including all shipping and/or handling charges. We reserve the right not to match a price that would bring the final price below our cost of selling the item. This includes all costs for the product including shipping costs. All claims for Low Price Guarantee must be submitted either before purchase is made or within 7 days after the purchase date.

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