Description
Red text designates the areas with the most frequent issues. ARTWORK - CAMERA READY: Art must meet the following criteria to be considered camera-ready , with specific instructions regarding layout, size, and typestyle clearly stated on your order. ARTWORK CHARGED AT $60.00 PER HOUR: Artwork received that is NOT in vector format is subject to additional charges. You will be notified of charges before work is done. ARTWORK E-MAIL ADDRESS: art@LCPmugs.com . Always put your firm s name, contact name, phone number and purchase order number on all e-mailed artwork. ARTWORK GUIDELINES FOR ELECTRONIC ACCEPTANCE: We prefer EMAIL but can accept the following: 3.5 floppy disk, Zip Disk 100 MB, and CD. We prefer art created in the following IBM and Macintosh formats: *Adobe Illustrator ® vector format (.ai or .eps) Text converted to outlines. *Other: Bitmap art (Photoshop, TIFF). Minimum 600 dpi, to size and color separated if art is multi-color. We cannot accept art on SyQuest cartridges or art created in PageMaker ®, Microsoft Word, Freehand or Quark. We cannot guarantee exact typestyle matches. Multicolor artwork must be sent in as black and white color separations with a color composite. We cannot accept responsibility for: Failure to provide clear, concise & correctly formatted art; misdirected emails; incompatibilities or corruption due to uncompressed files. We will contact the sales person in these cases. ART LAYOUT PROOFS: PDF proofs are automatically emailed on all new orders, approximately 24-48 hours after both art and PO are received. No charge for 1st layout proof. Additional proofs will be charged at $8 (G) each. COLOR CHANGE OR WASHUP CHARGE: $25 (G) per color change, one imprint color orders only, 72 piece minimum per color. COMPLETE PURCHASE ORDER MUST INCLUDE: Product item number & color, order quantity, layout instructions, PMS numbers for imprint colors, contact name and email address clearly marked. This will ensure the fastest turnaround of your order. Callbacks for clarification may cause delay. Changes to orders must be confirmed in writing. Download complete order sheet from our website www.LCPmugs.com. COPY CHANGE CHARGE: $30 (G) for one imprint color orders only, 72 piece minimum. CREDIT TERMS: Net 30 days. 1-1/2% per month interest will accrue on all overdue invoices (APR 18%). FREIGHT CLAIMS AND ADDITIONAL SHIPPING CHARGES: Orders will be shipped freight prepaid and added to the invoice unless specified otherwise. All merchandise shipped from our facility is inspected and signed for by the carrier as being in good, undamaged condition. Our products are packaged to survive normal shipping events. Any breakage noted upon delivery is the responsibility of the carrier. Claims for freight adjustments, breakage, and delays in transit must be filed with the carrier within 14 days of receipt of merchandise. Unless stated otherwise, glassware will be shipped at a released value "not to exceed" $.90 per pound. The claim paid by the transportation company will be based on this value. Title to the goods passes to the buyer upon release to the carrier. All orders of glass, ceramic or breakable goods shipped via package carrier (UPS, FedEX ) will be packed in master cartons at a cost of $6.30 (G) per carton. All orders shipped via the U.S. Postal service will be subject to a $15 (G) handling charge, plus master carton fees, noted above. All international shipments will be subject to a $30 (G) handling charge. All 3rd party shipments will be charged a $25 (G) processing fee. If master cartons are required on a 3rd party shipment the charges will be shown as a line item on invoice. FREIGHT CHARGE BACK FEES: All shipments are subject to carrier charge back fees that result from any incorrect information provided to LCP. Charges include, but are not limited to: address redirect, order returns or billing issues from use of provided carrier account number. Address redirect ground shipments $20 (G) per package, redirect of air shipments $20 (G) per package. All freight charge backs to LCP from invalid carrier account numbers will result in the freight cost, charge backs and $25 (G) handling fee. MAILER BOXES: