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Pavr Software Solutions, Llc
Distance: 0.5 Mi12270 Harbor Town Cir
22033-2582 Fairfax -
Ciraden
Distance: 1.5 Mi12701 Fair Lakes Cir Ste 500
22033 Fairfax -
Argon ST
Distance: 1.5 Mi12701 Fair Lakes Cir Ste 650
22033 Fairfax -
Anira Solutions, Inc
Distance: 4.8 Mi12020 Sunrise Valley Dr Ste 100
20191 Reston -
Abraxas Corp
Distance: 5.2 Mi12801 Worldgate Dr Ste 800
20170 Herndon
Website Links
Description
CMG was awarded a subcontract in December 1998 by EDS to provide customer service support on the Census 2000 Telephone Questionnaire Assistance Program. CMG was a partner with 15 other leading customer service firms, led by EDS, on this high profile Bureau of Census, U.S. Department of Commerce Project. This was the largest voice and data project undertaken to date in global history. In this same timeframe, late 1998, CMG began the beta testing of our LiveAssistance product.
LiveAssistance?, a division of CMG, optimizes the solution for each customer by providing software that can be added easily to your web site and have you chatting in minutes with your visitors. And it all works in the browser. There is no plugins or downloads. And chats are fully logged and categorized for future communication with those that make your business the sucess that it is. The creators of LiveAssistance? have over 16 years experience in the customer care industry and we are confident that you will find our software solution a valuable part of your customer relations plan.
CMG provided call center consultation services to HUD in 2006. CMG has a GSA schedule (GS35F0494P) for call center services and is presently providing call center services to commercial clients.
Since LiveAssistance is 100% browser based, it requires no special software to be installed at the operator workstation or the customers' computer. We deliver our software in an Application Service Provider (ASP) model, thus removing the need for a company to devote IT resources. The LiveAssistance eCRM solution also provides a full suite of tools for enterprise management and administration. LiveAssistance provides an enterprise the ability to co-brand the chat window with a customizable look and feel. Implementing LiveAssistance is simple.
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if our customers qualify for one of our credit cards, we use their name and social security number to request a credit report. Once we determine a user's credit-worthiness, this document is destroyed.