LiveWire Logic, Inc.

Description

Reward your customers with outstanding experiences and show them that you’re listening. Our customer care solutions offer the tools to quickly and efficiently recognize and resolve the direct needs of your customers.

From our core CRM product, ePowerCenter™, to innovative knowledge management, social media, telephony and other technologies, we’re dedicated to enabling contact centers, marketing, and IT departments across the enterprise to provide best-in-class service to customers. And because our solutions are integrated, you can engage, serve and learn from these audiences like never before — regardless of how they choose to interact with you.

We're an award-winning company recognized in the Gartner Magic Quadrant™ and Forrester Wave™ and trusted by many of the world’s most recognized consumer brands. For nearly 20 years, we’ve set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you.

Our customer care solutions are fully configurable and flexible but are mindful of the challenges IT organizations face. We work with IT to ensure that our solutions solve problems - not create new ones. Our solutions are backed by a talented professional services organization that works with IT to ensure optimum performance.

Conversational Agents (CA) bring a personal touch to the often impersonal self-service interaction. They also bring high user and customer satisfaction ratings, reduced overall interaction costs and reduced inbound service and support contact volumes. But many customer service professionals and marketers are unaware of what a CA can bring. Instead they opt for FAQ tools and keyword matching search tools to provide online service to their customers. In reality, these tools may increase costs in the form of damaged customer relationships, increased per-incident costs and lost sales.

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