MICR Automation, Inc.

Description

MicroAutomation is a privately-held company that was founded in 1991 by the Lead Architect of IBM’s CallPath product, Suresh Gursahaney. This legacy of technical expertise helped build the company’s foundation, and led to the creation of our innovative and award-winning products and services. Through the years, the company has assembled an expert team characterized by extensive experience in the telephony, software and call center industries. MicroAutomation is headquartered in Centreville, VA, with staff in multiple centers throughout the entire United States.

Commercial, government and 911 customers worldwide have benefited from MicroAutomation’s expert design, development, deployment and support of their contact centers for over 20 years. Outstanding creativity, the ingenuity and forethought of our engineers and partnerships with a wide-range of leaders in our industry allow us to continually provide our clients solutions that surpass expectations.

Contact centers are thought of by some as static, not as the changeable entities they truly are. You need to update and modify your contact center to meet the changing needs of your business and your customers. Adding applications and functionality to your existing hardware and software can increase your ROI, while improving agent efficiency and customer satisfaction.

For over 20 years, MicroAutomation has been building experience and expertise in evolving contact center technologies. With our vendor-agnostic approach, MicroAutomation can work to improve your infrastructure and customer experience with your existing hardware and software, or help you make the best decisions on new technology to build a new and improved solution for your contact center. All of our services can be tailored to your situation, regardless of your vertical industry.

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