Mad Enterprises

Description

Mark typically handles all incoming calls and tech support; but presently it is not possible for Mark to accommodate everyone who would like to ask questions and place orders. At times during recent weeks, Mark has not been available for phone calls. Mark says; “I am sorry to everyone who has tried to reach me but could not.” During the next few weeks, Mark will be taking calls whenever possible, incoming calls will be answered on a part time basis, and in only a few more weeks Mark will be back to working his “normal” long days. (As if 12 to 16 hours, often seven days per week, amount to “normal” days. Ha!) If you cannot reach Mark by phone, maybe try later in the day or the next day. Meanwhile, at M.A.D. we are working as fast as possible to get all existing orders shipped. We also have people hard at work putting in a newer and faster shipping, invoicing, accounting, . (A “shopping cart” system is soon to come.) Inventory is being expanded by several times the amount we have stocked in the past—sort of like with a turbo spooling up we will soon be moving much faster. As soon as our expansion improvements are up running we will have on-line ordering, and also estimated delivery dates will be posted on a daily basis. ORDERING Presently, we do not have on-line ordering. We are still taking orders the old-fashioned method, which is by phone and by mail, and we prefer that people call to place orders or at least call to discuss orders that will be mailed to us. We do accept VISA & Master Card with the orders placed by phone. When you call, you will be talking to Mark Hamilton, the owner and founder of M.A.D. Enterprises. Mark likes it this way, because he likes to know what model of car you are working on, and how the car is equipped. With nearly every order placed, Mark will offer tips or suggestions that will improve the electrical system or help with installation of the products. Mark also enjoys the calls because he is a car enthusiast too, and he enjoys hearing about the car that our products will be used with. Like many of us in the industry, Mark is a car guy and a workshop guy at heart, but not just an ordinary salesman. Likely we will offer on-line ordering in the near future. The on-line ordering soon to come will be largely because there’s only one of Mark, and he’s on the phone all day while talking with customers. At times it’s not so easy to get a call through to Mark because the line is so often busy. With on-line ordering, at least then people who already know exactly what they want could conveniently get the parts ordered; and so we are working to install on-line ordering. When we do install on-line ordering at this web site, then there will be a voluntary information form to fill out so that Mark will have information about the car that the products will be used with. Mark will personally review every order in effort to insure that customers will receive the parts that will serve best for the application, and with many orders additional publications that can be of help or interest will be added to the package. (There will be no charge for the “extra” documents or publications.

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