Management Technologies Inc.

Description

If on the other hand, your company is the green line and your customer is the red, you will find yourself pushing your customer forward. They will either appreciate it and it will make you a preferred vendor, or they won’t. If they don’t appreciate your pushing them into the future, your enhanced capabilities will be opening new markets and new opportunities for you so it won’t matter. At some point you’ll probably need to fire that customer or the market will punish that customer to the point where they won’t be important for you any more anyway.

The message in this chart is simple: one line is your company and the other is your customer(s) that you cannot afford to lose. What matters here is which line is which.

Shauna Rampley A colleague for many years and many clients now, Shauna brings a wealth of experience in the strategic development of talent resources and keeping a finger on the pulse of organizational dynamics. With a wide range of knowledge and experience, Shauna trains effectively in the "soft" skills such as interpersonal communication, change management, coaching and facilitation. Need something specific? If Shauna doesn't have something developed already that can be adapted, she'll develop and deliver the program for you.

If your company is the red line, it's not a question of if the gap between your rates of change will break the relationship, it's a question only of when. Look at the rate of change you would have to manage to just catch up with your customer.

If we want to honor his contributions and memory, let each of us step to the bar he set, and scrutinize the experiences we create for others, at home, at work, with our customers and ask the question, “Have I created an experience for them that has made them smile, made them feel good?” Steve Jobs showed us that this is not only very good business, but creates a very good life.

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