Medley & Sons

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Medley & Sons is committed to complete customer satisfaction throughout every step of the vehicle restoration process, from the moment you contact us to the moment you drive away in your repaired vehicle. We have collected many common questions we have heard in our years in the auto body repair industry, and have provided the answers here. If you don't find the answers you need here, feel free to contact us. > How do I choose the right auto facility for me? > My insurance company is steering me to a certain body shop. Do I have to go there? > Do I have to get two or three estimates for my insurance company? > How much will this repair cost? > If I turn this claim in to my insurance company, won ’t my premiums increase? > I want to pay for the damage myself because I think it may be less than my deductible. Should I? > The person who ran into me wants to pay for it himself. Is this a good idea? > My insurance company has issued a check for less than your estimate. Will I have to pay the difference? > What kind of warranty does Medley & Sons offer? > How well will the paint color match the old color? > Will my car ever be the same after an accident? > I need a rental car. How do I go about arranging one? > How soon after the repairs are complete may I wash and wax my car? Choosing an auto repair facility and working with insurance companies. 1. How do I choose the right auto facility for me? Auto repair facilities are not all alike. There has been a technology revolution in the auto repair industry in the last few years and we have been at the forefront of it. Today ’s vehicles are more complex and technologically challenging so auto repair has also become more complex. We are committed to offering our customers an unparalleled standard of service because we know our people will do the job right. We equip every one of our technicians with the latest technology and continual training to meet the highest factory standards. 2. My insurance company is steering me to a certain body shop. Do I have to go there? No - You have the right to choose your repair shop. You don ’t have to settle for less. Medley & Sons works with all major insurance companies. The bottom line is that most agents want the same thing we all do - quality repairs at a fair price. We want you to be satisfied with the job you receive. 3. Do I have to get two or three estimates for my insurance company? No law requires you to get more than one estimate for your own insurance company. We work with all major insurance companies and, in our experience, it is usually unnecessary to get multiple estimates once a claim representative from the insurance company is involved. In fact, it can be the case that a car may be unsafe to drive to the next shop or additional driving may cause more damage. It ’s usually best to pick a reputable repair facility and have your insurer deal directly with that facility.

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