Micro Works

Description

Micro Works is a full service computer and telecommunications company. We are local but with an international reach through our vast network of partners and resources. Explore the range of services that Micro Works provides. These services help you to leverage technology so that you can get the full value and outcomes that you originally hoped you would experience when you purchased it. Also explore the cost savings you will get by having fully functional technology. Your staff does not have to deal with technology problems that slow them down and keep them from doing the tasks that need to be done. Fully functional technology also reduces everyone’s frustrations in just trying to just get the darn things to work like they are supposed to. NetGuard24x7TM Total IT Care Your computer frustrations go away when we take 100% responsibility for all service issues Whether your business functions around the clock or just during certain hours, monitoring is a critical aspect to the proactive prevention of downtime. Through our real-time monitoring and support solutions that is “always on”, we can catch small problems before they progress to larger ones and take corrective actions immediately, so you will always come in every day to a “working” environment. We guarantee it. If you have an emergency after-hours we are available 24x7 to assist you. NetGuard24x7 TM IT Care For Organizations Who Have Existing IT Staff. An “on-call” expert team ofspecialists We can become your partially outsourced IT Division or just make what ever is needed available at all times. Utilizing our NetGuard24x7 TM process, we will provide the assistance and tools that can assist your IT staff in the management of your information technology infrastructure. We work with your staff to fill the gaps, including vacation or other leave coverage. IT Projects A three-tiered approach to all projects We will assist you with projects that may be necessary for the regular growth of your business. We will help you budget, plan, manage, and execute these enhancement projects. Our goals are all results oriented – keeping the project on time, within budget, and meeting (and exceeding) expectations. Intelligent IP Phone Systems VoIP/IP - Simple, Scalable, Cost Effective - Simply the Best While many companies understand the critical nature of the IT infrastructure, many are frustrated by the unmanageable nature of the telephone system. Micro Works can help your company leverage the newest technologies and features which can fully integrate your communication system into your IT environment, all the while taking the headaches out of both support and billing.We specialize in helping companies replace their overpriced, complicated phone systems with ones that are easy to use, customer service focused, and a LOT less expensive to maintain. Security Suite Guaranteed to avoid the avoidable Data threats come in all shapes and sizes from unwanted spam and malware (also called spyware) to outside intrusions and even employee theft. As your IT partner you can be assured that our team has the necessary skills and best practices to insure your complete information security, both inside and outside your firewall. Gain incredible peace of mind knowing that we are watching your network 24X7 to protect it from viruses, spyware, malware, hackers, failed back-up and other disasters. Disaster recovery and Compliance Testing Minimize the impact that downtime can have on your business, your customers, your bottom line. Achieve and maintain compliance with regulatory standards Our solutions can provide the protection of off-site storage, the convenience of not having to worry about tapes or software, and the ability to provide true business continuity with little, if any, downtime in the event of a disaster. Our products are adapted to a client’s unique situation and can provide for a whole range of possibilities. A base level of options is included in our NetGuard24x7TM Total IT Care with the capability of adding other options depending on what is needed or desired. Security Cameras and Video Surveillance - CCTV/IP Security is priceless, but the cost does not have to be Flexible, affordable solutions designed to catch everything from police cruiser action to stationary monitoring - you will get the picture. IT Cost-Cut Pro Volume licensing and alternative technology for instant cost saving We have a unique method for performing a survey and analysis across the entire organization. We then present alternatives which foster collaboration among departments and their budgets. Third-Party Vendor Support Let us do the talking It's “Geek Speak” or have us be the technical go-between to maintain your interests.Need a specialty program, we can help by providing; purchase evaluation, installation, support and more. Time Clock Pro Affordable automated Time and Attendance on any PC Time clock software that's simple to set up and easy to use. Real-time labor, vacation, sick leave and holiday pay reports are at your finger tips. IT Help Desk Automation Gives your IT Employees automation tools and backup support to extend their reach, save time and cut cost Your internal IT team can accept, triage, assign and resolve service issues. Optionally, issues can be escalated to Micro Works who will provide 24x7 IT service backup in addition to our specialized project skill set. All information accumulates to a knowledge base for future use. Video Conferencing Cut employee travel time and expense- a Green Solution It can pay big dividends in very little time. Allows your organization to conduct large audio conferences; share desktop applications; perform web cast presentations; conduct court room arraignments; facilitate authorizations for emergency medical treatment and more. Internet Monitoring Filter out internet abuse and increase productivity Keep your employees from stealing data, inviting viruses, and using your company’s resources for personal (or even unethical) activities. Maintenance Coordinator Get control of service requests, scheduled repairs, tools & parts inventory This is a facilities manager’s best friend. It is also an incredibly low cost and easy to use computer program to track, schedule and take care of almost anything from fire trucks (engine service, hose, fittings) to bullet proof vest (wear and tear checks). Get control of service requests, scheduled repairs, tools & parts inventory. Exchange E-Mail Archiving Compliance, Legal Readiness and Exchange Performance Users will love you for the self-service “find and recovery” capability that doesn’t require administrative intervention. Client Service Portal Fastest and easiest way to request and track service Self-help tools are made available for quick resolution of simple issues, especially during off hours. You have the ability to: record relevant information; review the status of current issues; track the history of all issues. Contact us to learn more about any of the above solutions for your business.

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