Mirabella Salon & Day Spa

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Salon Etiquette and Policies SCHEDULING When receiving spa services, please arrive 15 minutes prior to your appointment to be able to fill out any necessary paper work, and get settled in at the spa. If arriving more than 15 minutes past your scheduled appointment for any service at Mirabella we may need to shorten your service, or reschedule your appointment. BOOKING All services will require a credit card or gift certificate number to reserve an appointment. All spa packages and multiple services will require a 50 percent deposit to reserve their appointment.; this may be done with a credit card or gift certificate number. CANCELLATIONS A six hour notice is required when needing to cancel an appointment. For any multiple service bookings and spa packages a 48 hour notice is needed. Failure to give proper notice for canceling an appointment may result in a fee of up to 50 percent of your total services scheduled. If canceled appointments are able to be filled there will be no service fees charged. Any missed appointment will be subject to a fee; the total cost of the service/services missed. Guarantees We guarantee all of our haircuts within 72 hours, one week for colors, and two weeks for texture services, provided; our recommended professional hair care products (purchased here) are being used at home. Regrettably we cannot guarantee a service if another establishment has altered our work. GIFT CERTIFICATES Gift certificates are non-transferable or redeemable fro cash. Mirabella unfortunately is not responsible for lost or stolen gift certificates; certificate must be present at time of service. COURTESY Please be courteous to others in the spa, by placing your cell phones and pagers in manner mode. Smoking is not permitted on the premises. Any children under the age of twelve not receiving a service may not be permitted in the styling area or the spa. They can however wait in the waiting area with adult supervision. PRICES Salon services, spa services do not include gratuities, however all package prices do include a 15% gratuity. All prices are subject to change without notice. RETURNS Per the state of New Hampshire skin care and/or makeup products are not permitted to be returned once opened. All other products may be returned for a refund if not opened, if opened an exchange will be given for another product.

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