Mobal Communications Inc

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( for our rental terms click here ) RETURNS: If you're not completely satisfied with the equipment for any reason, return it within 60 days of purchase for a refund. Write to us at returns@mobal.com giving the reason why you are not satisfied, and we will send return instructions. Once we receive the phone, and provided you do not owe us for any call charges, we will refund the sale price. SHIPPING: Orders must be received by 2pm EST. Not all shipping services are available in all areas. A signature will be required at delivery. Shipping to countries outside of the US may be subject to Customs clearance delays, and you may be liable for import duties and taxes - we have no control over these charges and cannot predict what they may be. There is a $10 charge for re-routing or canceling your order after it has been shipped. Please check the contents of your package carefully and notify us within 7 days of any missing or incorrect items. MONTHLY AND ANNUAL FEES: Mobal World Phone Service Absolutely no monthly or annual fees. No minimum contract term. No commitment. Mobal Japan Phone Service No annual fee for the first year. A small annual fee will be applied after the first year. Mobal Satellite Phone Service Charged by the month with no minimum contract term. No commitment. BILLING & CALL CHARGES: Equipment and shipping charges are taken from your credit card before shipping. You are also liable to pay for all calls made and received according to the applicable tariff: Mobal World Phone Service Mobal Japan Phone Service Mobal Satellite Phone Service Calls purchased in advance in prepaid call bundles are only valid for the phone for which they have been purchased. Call bundles never expire and are non-refundable. Call charges are taken from your credit card as and when we receive the call data from the networks. Due to delays in receiving call data from networks, calls may be charged several months after they were made. You can view statements detailing the charges that we have taken, including fully itemized lists of the calls you have made, online at www.mobal.com/myaccount. Our credit card transactions are processed at our billing centre in the UK; Prior to travel you are advised to notify your credit card company to expect charges from the UK. You must inform us of any changes to your credit card details. If we are unable to take payments we may suspend your service until outstanding charges are taken. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 33%), and reasonable legal fees. LOSS OR THEFT: You are liable for all call charges incurred until you notify us of the loss or theft. To request disconnection of the service call +1 212 785 5800 immediately. This emergency service is available 24-hours. Out of normal office hours our answering service will provide instructions.

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