New Life Service Co.

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1) "Am I able to choose the service provider who will assist me when disaster strikes my home?" NLS: Yes - absolutely! While you may be asked to contact a "preferred vendor", it is actually your decision when it comes to who will do the emergency work or reconstruction in your home. At New Life, we've worked for 3 decades with all insurers and other risk management entities. We know what is required by your insurer and how to achieve the customer's needs quickly and efficiently, and we pride ourselves in our goal of providing guaranteed satisfaction to each customer. 2) "Do I wait for my insurance agent or adjuster to call New Life Service Company in on the job?" NLS: No - that's not necessary. As an "insured", you are actually obligated in your insurance policy (a legal contract) to mitigate the damage as soon as possible. At New Life, we specialize in making the most rapid and thorough response possible after fire, water and storm damage in homes and businesses. The insurer may want their "preferred provider" to work on the emergency services such as soot cleaning or structural drying, and then they'll expect you to track down multiple building contractors so they can settle based, very often, on the lowest estimate for reconstruction. Our customers are always satisfied by our "one-stop-shop" configuration. We have trained staff ready to respond immediately after fire and water damage, and our construction estimators and project managers begin work on your needs right then too. It's frustrating for a homeowner to end up realizing late in the process that they've been steered in a direction of cost savings for the insurer at the expense of timeliness, thoroughness, and the commitment to satisfaction that New Life provides. 3) "Are there hidden costs associated with the restoration work that New Life will do for me?" NLS: No - right from the beginning, we make it clear that our aim is to help our customer achieve a fair settlement from the insurer so that the work that is needed will be paid by the policy and within its limits. The customer is usually only needing to pay the deductible, and even that cost is often reduced when the customer exercises their right to take on part of the work themselves - like the final painting or hauling of the construction debris. If there is extra work to be done it is often related to the customer's desire to make an upgrade while that kitchen is being remodeled or to have other additional work done that is unrelated to the scope of the insured loss. 4) "Will I be expected to be the mediator between my insurance company and New Life Service Company?" NLS: No - we pride ourselves in our familiarity with the insured repair process, and we possess the required tools and training for estimating, documenting, communicating, negotiating and any other skills needed to achieve a fair settlement with the insurer. We never put it on our customer to correspond with the insurer, and it is often the case that insurers work so directly with us that our customers think we represent the insurance company.

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