New Media Production

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REFUNDS & RETURNS POLICY TIMEBANK HOME TOURSTM: SATISFACTION GUARANTEED OR YOUR MONEY BACK! New Media Production (NMP) takes all possible steps to assure its products are in working condition and complete. In the case of TimeBank Home ToursTM and Streaming Internet Media —i.e. Clipstream audio/video, RealPlayer audio/video, Windows Media audio/video, and QuickTime audio/video —customers will NOT receive the actual product. Customers receive a link to the product that resides on our server for the specified time set forth by our web site information, or their specific contract. Therefore, returns are of no consequence for these products. NMP is, however, concerned with customer satisfaction and, in the case of TimeBank Home ToursTM, customers receive the link to their tour via e-mail within 5 business days from submitting all necessary photographs, agent photos, logos & property descriptions, or that tour is free. If a tour link is not e-mailed to the customer within the specified time, based upon their purchase agreement and the duration (run-time) of the tour in question, their available inventory will be increased by the appropriate amount. TimeBank Home ToursTM are manufactured according to the specifications set forth in each property's unique Online Tour Order Form. NMP is not liable for photographs that are submitted smaller than the 640 x 480 @ 72 dpi recommended size. ANY TOURS ORDERED WITH PHOTOS SUBMITTED SMALLER THAN THE RECOMMENDED SIZE WILL NOT PRODUCE THE DESIRED QUALITY RESULTS. Upon receiving photos smaller than the recommended size, NMP will contact the customer once by e-mail to the address provided in the Online Tour Order Form and recommend correctly-sized photos be resubmitted. Once this notification has been sent, NMP will allow two (2) business days for the customer to provide correctly-sized photos. If no contact is made by the customer within two (2) business days, NMP will deem that all necessary materials to produce the tour have been received and the 5-business-day guarantee will commence. NMP will then produce the tour using the original photos and e-mail the tour link to the customer within 5 business days. YOU MUST BE COMPLETELY SATISFIED WITH YOUR TIMEBANK HOME TOURSTM OR CONTACT US FOR A FULL REFUND WITHIN THIRTY (30) DAYS OF ESTABLISHING YOUR ACCOUNT. ONCE 30 DAYS HAS PASSED SINCE ESTABLISHING YOUR ACCOUNT OR POSTING A TOUR LINK, NMP WILL DEEM YOU A SATISFIED CUSTOMER AND REFUNDS WILL THEN BE AWARDED ON A PER-TOUR BASIS. VIDEO/TELEVISION PRODUCTION: NMP is responsible to produce Video & Television products according to pre-approved Scripts and Shot Lists. In cases where there are no Scripts and Shot Lists —i.e. Live Performances including but not limited to Theatrical, Concert, Choral Performances, Music Videos, and Wedding Video Productions —NMP will deliver a professionally edited and quality production as set forth by the examples on our web site or other Product Demonstration Examples distributed by NMP. NMP will make all reasonable attempts to satisfy the customer if a dispute arises as to quality or method, including reediting and re-authoring the product.

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