Northeastern VT Regional Hospital

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Uses and disclosures that require your written authorization Psychotherapy Notes NVRH is dedicated to protecting the privacy of all your health information including psychotherapy notes. We may only disclose your psychotherapy notes for limited purposes such as carrying out treatment. For other purposes, we will obtain your written consent. Psychotherapy notes mean notes recorded by a mental health professional during a private counseling session, or a group or family counseling session.

Grievance and Complaint Process If you have a grievance or a complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers.

To provide accurate information about your health, including past illness, and other matters relating to your health status. To ask questions when you do not understand information or instructions. To follow the treatment plan decided upon by you and your health care team. To report unexpected changes in your condition to the nurse or physician. To recognize the effect that your lifestyle may have on your health. To inform care givers of specific needs with regard to personal values and beliefs. To observe safety regulations and respect our smoking policy.

About Us Welcome to NVRH! Northeastern Vermont Regional Hospital is located in Vermont’s historic Northeast Kingdom. We are a community, not for profit, acute care, critical access hospital . We are the only Vermont hospital designated as a Baby Friendly TM hospital by the United Nations. We provide primary and preventive care, surgical and specialty services, inpatient and outpatient care and 24 hour, physician staffed emergency services. Northeastern Vermont Regional Hospital provides high quality, cost-effective medical care to our community.

Health Care Operations We may use or disclose your PHI in order to support the business operations of the hospital. Example: We may hire an outside billing service to assist us in collecting past due balances. We will have a written contract that contains terms that will protect your PHI whenever an arrangement between our hospital and that billing service involves the use or disclosure of your PHI. Health care operations include but are not limited to: Reviewing and improving the quality, efficiency, and cost of care that we provide you and other patients.

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