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Description
With over 10 years of experience in plan administration, guiding others in redefining and managing their businesses, and in developing and selling 3 companies of his own, Paul has recognized the perpetual need for training business people to think and work smart. He is amazed how organizations spend money to redesign systems, but not to develop people, the actual mechanics of a company. Under-developed employees create a contagious apathy throughout the company. This costs millions in potential revenue.
There is more to success than catchy advertising campaigns. Success comes to organizations that are dedicated to looking after their customers. In this workshop you will work to more clearly define your vision of customer service. You will develop tools to discover customer expectations. You will identify strategies for dealing with difficult customers. And together we will create a performance plan for customer service improvement.
The CheckPoint SkillBuilder Series™ consists of 18 self-paced, self-improvement programs designed to help managers improve their performance. The SkillBuilder Series is a companion to the CheckPoint 360° Competency Feedback System, offering managers the opportunity to develop the competencies that are most important to their professional growth and success. Available exclusively on the Internet.