OSG Billing

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OSG is over committed to creating customer transactions that deliver results. Today’s complex environment not only increases the value of your customer touch points, but how your customers choose to interact varies. With two-decades of experience, we have created full-service, integrated solutions that enhance the customer relationship and ensure that your invoices reach your customers through their chosen channel. We offer state-of-the-art print and mail processes, electronic bill payment and presentment and comprehensive marketing solutions targeted to specific needs.

So here’s the question. Are you offering self-service options for your customers to view and pay their bills and manage their accounts whenever and from wherever they want? Your customers like having control over their finances. By offering them self-service options you’ll reduce costs and improve efficiency and your customers will appreciate the ability to access their information day or night, the ability to view their current and past bills and the ability to pay or schedule a bill payment.

Use your invoice or statement package to communicate with your customers and as a channel for marketing your programs and services. Reach your customers directly without expending extra resources. OSG Inserts are easily included into your invoice or statement package providing cost-effective, one-to-one marketing to your customer base. Take advantage of your invoice package and create or enhance a targeted marketing plan for AutoPay, refer-a-friend and calling card programs or communicate with your customers through welcome letters, notices, newsletters, contests and surveys.

Obviously you have the opportunity to communicate with your customers on the monthly invoice, but do you take advantage of other opportunities throughout the year? Summer’s around the corner. Have you sent out a July 4 th mailer? Or what about a back to school mailer later in the summer? And of course, who doesn’t like to receive greetings of happy birthday or happy anniversary? Think beyond the conventional invoice to keep the conversation going all year round. If you’ve already got a lifecycle marketing campaign in place, take a look at it and see if it needs freshening up.

OSG is an active member of many associations that benefit the industries we serve. Our goal is to continue developing our products and services to meet the needs of our customers as well as to expand our understanding of the issues they face.

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