OctoChem, Inc

Description

Question: Why should I outsource when our sample department does a good job? Answer: There are many great sample departments. Many of those depend on other departments like: Customer service for orders, Purchasing for packaging materials and shipping for handling these small orders. Like all manufacturing companies, it is the focus to provide a professional service to all customers. We believe that it is difficult for a company to focus on both large orders that are revenue generating and small orders that are free. We provide the appropriate solution.

SPEED™ - Specialized Packaging Extra Effort Distribution – OctoChem’s “SPEED” program is designed to provide Clients extra revenue using our small order sales process. Companies can focus on the large volume orders without sacrificing these customers or loosing their valuable business. OctoChem can be your specialty distributor. Let your team focus on doing business. Our team takes the order, processes it, ships it, invoices and collects the payment. At the end of each month, a check is issued back to the Client Company.

Teamwork Your dedicated Customer Service Representative is completely supported by team members who can enhance your services in a moments notice. We aim to provide our clients with real solutions to help them adapt to the rapidly changing environment of the chemical industry. To provide a complete line of total sample lifecycle support services, designed to compliment the needs of customer-driven companies, and add value to their business operations, products and services.

New system which actually drives your customers to evaluate the samples they have received. History shows that a consistent sample follow-up program pays for itself in increased evaluation rates of YOUR products. This system collects technical information on the applications which are causing your customers grief—and can be your gold mine. We contact all sample recipients to determine what their needs are, how their evaluations are progressing and what else is needed to assist them in commercializing their product, containing yours.

Our goal is to deliver a professionally produced sample that will showcase your product and demonstrate quality where it counts - in your customers laboratory.

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