Omega Management Group Corp.

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Omega's GoldMine TeleServices Group is an outbound calling organization staffed by highly skilled sales and marketing professionals. We not only know how to create demand for your products and services, but we also know how to close the sale. We educate and train our agents on your products and services, and require that they become knowledgeable about your customers' buying habits and past interactions. In other words, we replicate the look and feel of your own staff, but leverage our own methodologies to execute your marketing and sales processes productively and cost effectively.

Under this program, we will work with you to customize our curriculum to meet your exact needs while still fulfilling the same requirements for CEMPRO certification. We will help you develop interactive training?based on real-life learning situations?that meets the specific needs of your customer-facing employees.

Omega's Anthony &amp Alexander Group LLC (AAG) provides professional consulting services that cover a wide range of customer experience management strategies and loyalty-building practices. Our services include loyalty partnering programs, key account strategy, competitive benchmarking, corrective action planning and complete service operations overviews. We offer years of experience and knowledge in the services sector that help guide customers to become more productive and efficient while increasing company profits and revenues.

Omega Management Group Corp. is a pioneer and recognized expert in developing and implementing customer experience management (CEM) strategy programs that lead to increased product and service revenue and profits.

The Customer Satisfaction Annual Report is a particularly compelling and innovative way to demonstrate the positive business benefits you've achieved through a customer experience management strategy. The Customer Satisfaction Annual Report has the impact of a company's regular annual report, but incorporates the customer survey data collected during the year from your customer satisfaction program. This is an attractive and impressive report that validates your success in delivering world-class customer satisfaction and support?plus your commitment to exceeding customer expectations.

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