OnProcess Technology

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We also have over a decade of experience working with carriers and service providers to provide the best combination of services related to asset retrieval and warranty fulfillment. OnProcess offers complete support for and optimization of the manufacturer’s warranty returns process – enabling significant savings in CapEx as well as Operations. You’ll deliver a superior customer experience at a time of anxiety and potential frustration – while getting more equipment back faster.

As a result of our interactions with your customers, we provide you with data-driven, actionable insights so that you know what areas of your customer experience have the most impact on their satisfaction, and where best to focus improvement in your operations. Increasingly, we’re able to take customer data and drive predictive segmentation which enables reductions in service operations costs while improving both client outcomes and satisfaction levels.

Shiven leads OnProcess’ Asia-Pacific sales, solutions and partner relationships. Shivendra has a Bachelor degree in Commerce and is an MBA in Finance & Marketing. He has over 18 years of experience of working with some of the largest corporations in Asia.

Working with OnProcess is easy to begin and manage. We provide the expertise, technology and people as needed to address your specific service operations challenges with no large upfront expense or investment, and we continually demonstrate a positive ROI through our reporting.

As a result, your customers will have a more positive experience with your product and your service organization, keeping satisfaction high.

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