-
Don Ringler Chevrolet Co. Inc.
Distance: 34.7 Mi7777 S General Bruce Dr
76504 Temple -
Get Auto Title Loans Harker Heights TX
Distance: 43.5 Mi1800 Diana Ln # B,
76548 Harker Heights -
SOUTHWESTERN ADVENTIST UNIVERSITY
Distance: 59.5 Mi100 W Hillcrest St
76059 Keene -
Rockdale Federal Credit Union
Distance: 62.4 Mi1525 W Cameron Ave
76567 Rockdale -
Rasco & Rasco P C
Distance: 69.4 Mi110 Southwest Thomas Street
76028 Burleson
Website Links
Description
A 20 year technology veteran with deep experience in infrastructure, software design and CMM software delivery methodologies, Rob brings his years of experience in BPO enabling technologies, to bear in the interest of our customers.
Whether you're selling clothing or vitamins or anything in between you can take advantage of One Contact's ecommerce and fulfillment services in addition to our inbound customer service and sales conversion methods. We come up to speed on your product suite quickly whether you are a small or national brand. We have launched several companies using our platforms providing end to end services including e-commerce sites, fulfillment center, live inbound customer service and business planning to ensure the entire solution meets your business objectives.
OCI offers extensive inbound sales, service, escalations and helpdesk solution that can be combined to create a holistic single source of support for your customers, or taken advantage individual to successfully overcome an challenge your organization may be facing.
The system allows us to handle an interaction with your customers in any form that they choose (e.g., phone, e-mail, web, IVR, etc.) as the switch treats any customer inquiry (call, e-mail, or chat) uniformly as a "contact" to be routed based on skills and priorities within the queue to the appropriate CSR. Switch technology is crucial in order to streamline call vectoring to the representative best able to handle your calls.
Our IVR and ACD front end can be integrated to your client databases for 'call avoidance' strategies and our real time reporting via our customer portal ensures you don't have to 'wonder' about how your clients are being service. You simply login and listen to call recordings and peruse the ample reporting to maintain confidence in your services. There are many components to inbound that we deliver today and some of them follow. If you see a fit for your business find out how to partner with us through info@onecontactinc.ca .