OpenSesame Inc

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Customer service is a critical part of any business. Providing great service to customers is what turns them into long-term relationships that are profitable to both parties. To provide the best service possible, you must put yourself in the place of the customer and see the issue from their side. Everyone has been a customer at some time or another; think of what you would want from the situation to help guide your service efforts. ...

Management has the responsibility to provide safety training and information for each job. Training and authorization must be given in order to operate machinery. If you are an expert in your field, the company may want to provide some guidelines to meet the company standards. There are new safety standards that may require job specific training. For example, a forklift operator must be trained in proper operations and all the potential...

KnowledgeXtensions is an E-learning technology company based in Albany, NY, providing elearning technology and services since 1997. KBridge, our revolutionary "smart authoring" solution allows instructors and trainers to immediately begin creating compelling elearning with no programming required, right in Microsoft Word.

With more than 200 million books in print and more than 1,600 titles, Dummies is the world's bestselling reference brand. Each and every day, Dummies products are in the news, on bestseller lists, and, most important, helping customers turn "I can't" into "I can." We all need help with something at some point in our lives, and for more than 15 years, Dummies has been there to lend a hand. Our customers choose Dummies time and again to solve problems and get up to speed on topics that may seem difficult or intimidating.

In this course offered by FranklinCovey, we see how to know what your customers really want. Is there a difference between the job you do and the job your customers wish you would do? Harvard Business School Professor Clayton Christensen explains how to delight your customers.

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