Optimal Connections, LLC

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- Paul M. Dooley, Optimal's certified HDI Auditor, has over 30 years of experience in the service and support industry. Experience in services marketing spans 15 years, and has included positions such as Support Marketing Manager and Director of Solutions Marketing, You can be confident you are dealing with someone who has a great deal of experience and expertise when it comes to service and support marketing..

Wasp Barcode manufactures barcode software and solutions. Solutions include barcode scanners, barcode printers, inventory software, asset tracking, time and attendance systems, Point of Sale (POS) Systems and a range of barcode labels and barcode accessories. For over 13 years, Wasp has developed a loyal base of 250,000 customers in manufacturing, warehousing & distribution, retail, government, education as well as healthcare services.

Founded in 1845 and headquartered in New York City, New York Life Insurance Company is a Fortune 100 company and the oldest and one of the largest mutual life insurance companies in America. New York Life maintains operations in all 50 states, as well as Mexico and Taiwan, through a network of more than 17,000 agents and more than 10,000 employees.

- Paul M. Dooley, Optimal's certified HDI Auditor, has over 30 years of experience in the service and support industry - so you can be confident you are dealing with someone who has a great deal of experience and expertise when it comes to assessing and advising on call center operations.

Any help desk or IT support manager knows that effective communications is absolutely essential to providing quality service and ensuring customer satisfaction.

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