Osborne & Osborne LLC

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Dear Andy, We would like to personally Thank You for your help in the remodeling and conversion of the former Seessel's stores. Due to the extraordinary efforts of your project team, we are now able to say: "2 New States... 6 New Cities... 12 New Stores in just 56 hours!We would like to recognize not only the construction phase, but the pre-construction phase as well. Your contributions to the coordination and planning for this task were significant. We are able to commit to projects and schedules like this because of our association with excellent organizations such as yours. Once again, Thanks for the many hours devoted to this project and the resulting success! Sincerely, SCHNUCK MARKETS, Incorporated Ross Hutsel Director, Facilities Maintenance John Muller Director, Facilities Engineering Dear Mr. Osborne, I wanted to again express my thanks and appreciation for the fine job you did! Although I was not familiar with your company, I was impressed with the quick service I received from you after I had complained to my insurance company of the poor service I had received from another company. You not only came out and gave me a repair estimate, but you took the time to explain to me how my system could be improved. As you know, I was not about to put money back into a twenty five-year-old unit, and was considering going with another brand. Your time and patience helped me to make a wise decision in going with the Lennox unit. Your price was certainly fair, and I was most impressed with your follow-up calls, and the fact that you replaced one of the thermostat units with a higher quality unit, at no additional cost, to complete your job. You were there when you said you would be, and you did exactly what was promised and even more. There are very few companies that can maintain those standards. I would certainly recommend you to anyone, and feel free to use me as a reference. Not only was I satisfied with your performance, but it made me decide to take out a service contract with you to maintain the unit in years to come. Thanks again for a job well done! Sincerely, Richard H. Sweat Dear Mike and Andy, Thank you for installing our new Heating and Air System. We are enjoying the Humidifier, the Electronic Air Cleaner and the Germicidal Light. The unit runs quietly ad we are comfortable in every room of the house. Thanks again and enclosed is the check for our Annual Service Agreement. Sincerely, Ron and Gaythel Fisher Dear Mr. Osborne: I am well pleased with the new Lennox Heating and Air Conditioning system that your company installed for me several months ago. The efficiency of the new G32V-75-1, the Aprilaire automatic humidifier, air cleaner and air exchanger system, and the HS21 condensing unit is as it is advertised to be. It runs very quietly and the heating and cooling bills show the efficiency with which it operates. I am also very happy with the level of service provided by your company. There has been excellent follow-up after installation. Finding a company that is very committed to maintaining its reputation for excellence is a refreshing discovery.

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