Outer Banks Heating and Cooling

Website Links

Description

21 things you can expect from us as we begin your job Thanks for considering us to do the work in you home. We really appreciate the opportunity to serve you. We realize that you ’ve probably asked several other companies to present proposals on this project. They may or may not explain to you what ’s going to happen during the time they ’re working in your home. We thought we ’d take the opportunity to tell you a bit about what you can expect from us. 1. Having work such as this performed is like having “major surgery ” done on your home. It ’s not something you do regularly and you probably have concerns about what ’s going to happen. We ’ll go over details of the actual installation with you further and in person before we start the work. Most of all we want you to be comfortable with us. 2. First, we promise not to arrive at your home before 8 AM. We realize that you have to get your family off to school and to work. We promise to work around and respect your schedule. After all, you ’re the customer. 3. When we do arrive at your home we ’re not going to make a lot of noise that might disturb your neighbors. We won ’t start unloading equipment in the street. We won ’t shout at each other and we won ’t play loud music on the truck radio. 4. We also want you to know we keep our vehicles in top mechanical shape. You won ’t be hearing a loud muffler first thing in the morning, we ’ll be quiet as can be. We won ’t drip oil all over your driveway, we recognize your driveway is your personal space and we respect that. 5. We make safety our top priority. We ’ll make certain that we don ’t leave dangerous tools or equipment lying around that might present a hazard to your children or your neighbor ’s children. 6. We ’ll cover your floors with drop cloths while we carry equipment in and out. We ’ll wipe our feet and will treat you home as if it were our own, protecting your flooring and walls from stains, scuffs and scrapes. We ’ll take great care if we have to move any furniture out of the way to get equipment into or out of your home. 7. We will of course have complete liability, comprehensive and worker ’s compensation insurance coverage when we show up to work in your home. If one of our employees is injured while on your property, it will not affect your homeowner ’s insurance policy. Should we accidentally damage your property we want you to know that our insurance will cover damage up to two million dollars. We are a responsible company. 8. Our professional licenses will be current and the technicians who work in your home will be properly trained. None of our people will wander into parts of your home where they have no business being. 9. We have a no-tobacco policy in our company. You can rest assured that none of our people will be smoking or chewing tobacco in your home. If they are smoking or chewing outside your home they will clean up after themselves. 10. We also have an alcohol-free policy in our company. None of our people will be drinking beer or any other alcoholic beverage during the day - whether they ’re in your home or away on a lunch break. 11. We won ’t use your bathroom without your permission.

Fact sheet

Company contacts

Products & services

Similar companies nearby