PCS-CTS

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Description

Peripheral Computer Support, Inc and Computer Technology Solutions, LP (PCS-CTS) have been providing after sales service solutions and parts logistics hubs to computer hardware manufacturers and systems integrators since 1992. With several service locations worldwide, PCS-CTS is able to provide global service and logistics All-In-One functions of world class quality. Our All-In-One model offers an integrated approach to providing the services that many of our clients may desire by combining a number of services in a complete or modular package. Please visit our Reverse Logistics , Supply Chain Management or Repair Depot areas to learn more about our services and what PCS-CTS can do for your company.

PCS-CTS has been in the Computer Services and Technology business for over 19 years, and we are able to provide our customers with the Best Service Value and Service Solution in the Market Place. PCS-CTS is one of the leading market specialists in CPU Motherboard Repair, LCD Clean Room Repair, Parts Order Fulfillment and Portable Notebook Depot Repair Service with an unrivalled global and commodity infrastructure. In an ever changing environment, our All-Under-One-Roof Operational Model and aftermarket Partnerships with the Original Design Manufacturer suppliers provide the most competitive End-to-End Service in the industry. Breakthroughs by performance metrics.

PCS-CTS offers order fulfillment services as part of our Supply Chain Management model. Our Direct Ship, Direct Return process provides clients and partners with quality service and confidence. With several service locations worldwide, your parts are just hours away from your customers. Our order fulfillment competitive advantage is greatly leveraged from our contractual relationships with the major ODMs authorizing us to store local, provide on-site rework, and perform in-house component level repair on their spare owned inventory. Three way CTS / OEM / ODM agreements allow us to electronically transact hourly the sale of an ODM spare part to our OEM customers if needed by Order Fulfillment. Our All-In-One Solution Operational Model and our proven IT Systems combined with our Resource Expertise is the differentiator that will guarantee this notebook and order fulfillment program starts as a tremendous success day one, ensuring customer satisfaction and success. Additionally, PCS-CTS provides Just-In-Time Services and Service Parts Management for blue chip companies worldwide.

PCS-CTS has state-of–the-art dedicated temperature controlled warehouse facilities around the world. Our Warehouse Management System (WMS) is tailored to our customers' requirements. We provide a comprehensive line-up of value added services that allow flexibility in managing the dynamic of your business.

PCS-CTS can provide manned call centers utilizing our established worldwide facilities. This service can consist of basic customer service or technical support, dependent upon the business need. An internal audit indicated less than 2% call abandonment at our call centers. We also provide web-based call center solutions. Our customers can use the web tool to log RMA requests, perform issue tracking and ascertain status on units in repair depots.

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