PTS Corporation

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With a platform that is designed for quick and easy scalability and complete localization, ModusLink can help your company expand into new regions and developing markets. We also help grow your business through targeted content for discrete user groups and market segments, as well as demand generation and loyalty programs and promotions. ModusLink’s comprehensive financial management services are built on a robust PCI-compliant payment processing system designed to meet the varied customer expectations for online payments in different regional markets.

?The rapid growth experienced by a leading manufacturer of personal navigation products was complicated by huge demand spikes and poor supply chain execution, which strained resources, delayed time-to-market and increased overall supply chain costs. Realizing that the most strategic option was to outsource its supply chain management — forward and reverse logistics — the manufacturer chose to partner with ModusLink, enabling the manufacturer to focus its scarce internal resources on furthering its core competency — researching and developing innovative products.

The latest cloud-based technology helps ModusLink improve the quality of your customer interactions and provide quick scalability to meet seasonal or product-driven surges. You can achieve operational efficiency by engaging a single contact center provider with highly trained agents who are adept at working with both consumers and B2B customers. These agents have an in-depth understanding of your company, brand and products.

Customer Care. Through our contact center we provide real-time support, troubleshooting and returns management administration. Our clients can proactively address the reasons for a return, resolve customer dissatisfaction and manage the Returns Management Authorization (RMA) process.

Our company is made up of individuals who believe in client focus, strive for excellence , possess leadership and integrity and thrive in an environment based on teamwork . As we continue to grow our business, we are looking for talented people interested in supporting these Core Values held by our company.

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