Paradigm Training Systems, Inc

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Amoco - service station managers and employees Medical Products Company - clean room manufacturing Honeywell Inc. - electronic systems manufacturing Major Airline - new international accounting system Moore Business Forms - printing plant operations UOP - engineer project updating Videojet - Oracle software implementation Wesley-Jessen - contact lenses manufacturing Amoco Client - Amoco is one of the world's largest oil companies, operating in 100 countries on six continents, and is ranked as one of the top three companies in terms of oil reserves. It operates 15,500 service stations in the United States, and 11,500 throughout the rest of the world. Training Situation - Amoco had begun to open a new type of service station in North America which offered hot foods and which were named "Split Second" stations. Our client was faced with the need to provide a mentoring program that would enable them to provide on-the-job training to new Facility Managers and their employees. The new Facility Managers were to be trained on over 300 job tasks, and the Facility Managers would then train their employees on over 200 job tasks. Training Solution - Paradigm trained a contractor to deliver the OJT Instructor Training System. The contractor, Total Training Solutions, delivered the Amoco OJT Mentor course to Facility Managers, Market Managers, and Division Managers. Over 175 managers were trained to be certified OJT Mentors. Benefits - As a result of implementing Paradigm's OJT system, Amoco has over 175 qualified mentors to train new Facility Managers on the job, where they could in turn immediately apply their learning. The Facility Managers, in turn, have trained hundreds of employees, ensuring error-free learning by providing detailed instruction, "chunking" information for ease of learning and retention, and measuring results. Through the efforts of their well-trained employees, Amoco could consistently provide the quality standard of service expected by their customers. Unfortunatley, Amoco was purchased by British Petroleum. Medical Products Company Client - The company manufactures and markets disposable and niche medical products to hospital emergency rooms, intensive care units, burn units, respiratory therapy units, and both hospital and outpatient surgical centers. Products include disposable surgical masks, catheters, lavage systems, bowel management systems, surgical feeding units, feeding tubes, surgical scrub solutions, and the like. Training Situation - Based in Utah, the company opened a new plant in Pocatello, Idaho. Ideally, a number of content experts from Utah would move to Pocatello to train the new supervisors and employees in Utah. Unfortunately, only two content experts chose to do so, so the necessary training was not possible. The company had to find a way to train employees to perform the work under clean-room conditions correctly, efficiently, and to continue to meet national medical standards. Training Solution - The company needed to begin training lead workers and supervisors on their own skills and knowledge and then have them train employees to meet product quality standards within four months.

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