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If all reports that we receive from PatronEdge are consistent and positive, should be continue to use PatronEdge? What is the value? You absolutely should continue to use PatronEdge. Your ultimate goal is to have all reports have similar positive results. This would mean that you are executing properly. The results would be mainly used to reward and acknowledge employees for doing a good job, but they also constantly reinforce how critical providing a great experience to guests is. Our reports are also helpful in finding problems early. If you did stop using PatronEdge and waited until there was a problem to use us again, you need to ask yourself when this problem really started. A lot of damage might have already been done before we can help you identify the areas that need to be fixed. In summary, you have worked hard to build your reputation, PatronEdge needs to be consistently used to keep you at the top of your game. We help you keep your finger on the pulse of your business. Can you provide some examples of businesses that might use PatronEdge? In general any business that has employees that interact with customers in any way can benefit from using PatronEdge. Below are a few samples: - Restaurants / Bars - Department Stores - Liquor Stores - Tourist Attractions - New / Used Car Dealerships - Casinos - Fitness Areas - Ski Areas - Special Projects - Fast-Food Restaurants - Telemarketing Companies - Security Companies - Museums - Bed & Breakfasts - Supermarkets - Hotels - Bookstores - Advertisements - Home Improvement Stores What areas of a business are evaluated? In general all areas that an employee has the opportunity to interact with a customer can be evaluated. Some specific areas are as follows: - Customer Service - Integrity Issues - Business/Employee Appearance - Operational Efficiencies Who complete the evaluations? Evaluations are completed by independent contractors used by PatronEdge. The evaluators are your typical customers, the people whose opinion means the most to you. Everyone is part time. Everyone joins because they want to complete the reviews, they do not need to complete the reviews. A PatronEdge director will coordinate and perform at least one of the evaluations each year. The goal is to get different types of people performing evaluations to provide the broadest feedback. Evaluators are trained to objectively and consistently complete reports. How are evaluations complete? Evaluators pose as ordinary customers. The idea is for employees not to know that they are being evaluated. This way very accurate information on how employees act and how they treat customers can be provided. PatronEdge recommends that employees are told that they may be evaluated. This will be sure to keep them on their toes at all times. When are evaluations completed? PatronEdge will make every attempt to schedule evaluations around the clients time frame. PatronEdge also tries to provide evaluators as much flexibility as possible. Therefore, we try not to commit to a specific date, but rather to a time frame when evaluations are completed.